Customer support & travel updates

no major disruption

All GBAIR flights are currently operating as planned with minimal to no delays. Major disruption and updates will be posted here or on our public Facebook page.

Delays, Cancellations & Disruption

GBAIR strives for on time performance & reliability - however the nature of the business and the extensive logistics involved sometimes present operational disruptions. It is often events outside of our control that affect our operational performance.

When a disruption occurs, we will do our best to minimise the delay and get you on your way as soon as we can. We will try keep you informed via the appropriate channels. If an extensive delay occurs - we have a service recovery plan to ensure passengers remain comfortable. 

We will also try keep passengers updated through our ground representatives. Alternatively, we always post major disruptions on our website or public facebook page along with regular updates. Passengers are contacted directly to advise of any alterations if correct contact information was submitted at the time of booking. 

For more information on delays, cancellations & passenger rights - see the below document